Product Satisfaction Survey - UMA Solar

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Product Satisfaction Survey Halie Coberley 2018-02-21T13:32:24+00:00

Step 1 of 5 - Sales Process

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Sales Process
The following questions are related to the sales process and the company you purchased your system through.
When did you purchase your product?*
YYYY dash MM dash DD
What company did you purchase your product through?*

Please rate your satisfaction of the following regarding the sales process:*

	Greatly exceeded expectations	Exceeded expectations	Met expectations	Fell short of expectations	Did not meet expectations
Appointment availability
Company response time
Professionalism of the staff
Knowledge of the staff
The ability of the staff to understand your needs
Overall communication
System pricing

Would you recommend the company in which you purchased the system from to others?*
- Yes
- No
If you have any comments (positive or negative) you would like to provide with us regarding the sales process, please do so here.

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Installation Process
The following questions are related to the installation of your system.

Please rate your satisfaction of the following regarding the installation process:*

	Greatly exceeded expectations	Exceeded expectations	Met expectations	Fell short of expectations	Did not meet expectations
Timeliness of installation
Quality of installation
Knowledge and professionalism of the installation staff
Overall installation process

Did someone take the time to show you how to operate your system?*
- Yes, and I received a manual
- Yes, but I did not receive a manual
- No
If there are any comments (positive or negative) you would like to share with us regarding the installation process, please do so here.

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Product Satisfaction
The following questions are related to your satisfaction of the product / system purchased.
How satisfied are you with your decision to purchase this product?*
7 - Wish I did this long ago 6 5 4 3 2 1 - Wish I could send it back
Did you compare this product to competitors products before making your decision?*
- Yes
- No
Would you recommend this product to others?*
- Yes
- No
Why or why not?
Did you receive a copy of the warranty?*
- Yes
- No
Did you receive confirmation that your product has been registered in our database?*
- Yes, I received an email confirmation (or you have just completed it yourself)
- No, I have not received a confirmation
- I am not sure
Were you informed of other solar related products during the sales process?*
- Yes
- No
Which other solar related products would you consider purchasing in the future?
- Solar Electric
- Solar Hot Water
- Solar Pool Heating
- Other
Other (please specify)
Is there anything else you wish to share with us that could help improve our product or service?

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Demographic Data
We are collecting data for internal demographic research. This information will be used to help us develop our marketing campaigns and will not be shared with others. If you would be so kind as to answer the following questions, it would be greatly appreciated.
What is your household size?
- 1 - 2 people
- 3 - 4 people
- 5 - 6 people
- More than 6 people
- I prefer not to answer
Are you...
- Male
- Female
- I prefer not to answer
Which category below includes your age?
- <25 years of age
- 25 - 34
- 35 - 44
- 45 - 54
- 55 - 64
- 65+
- I prefer not to answer
What is the highest level of school you have completed or the highest degree you have received?
- Less than high school degree
- High school degree or equivalent (e.g., GED)
- Some college, but no degree
- Associate degree
- Bachelor degree
- Master degree
- PhD or equivalent (e.g., JD)
- I prefer not to answer
What is your approximate average household income?
- < $50,000
- $50,000 - $74,999
- $75,000 - $99,999
- $100,000 - $124,999
- $125,000 - $149,999
- $150,000+
- I prefer not to answer

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Contact Information
The information on this page is optional. If you would like to leave us your contact information please do so below. For more information about what we do with this information please Click Here.
Name
First Last
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code
Email
Phone
If we have questions about your experience, would you be willing to talk with us?
- Yes, contact me through email
- Yes, contact me through phone
- No, please do not contact me
Would you be interested in a follow-up survey after owning the system for 1 year?
- Yes
- No
Would you be interested in receiving future offers or energy saving tips?
- Yes, email me
- Yes, standard mail is best
- No, thank you
Name
This field is for validation purposes and should be left unchanged.

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